Privacy Policy

1. Information We Collect

Business Information:

• • Company name, business address, tax ID
• • Contact person name, title, email, phone
• • Order specifications, quantities, customization details
• • Shipping and billing addresses
• • Payment information and transaction history

Technical Information:

• • IP address, browser type, device information
• • Website usage patterns and preferences
• • Cookies and tracking technologies

2. How We Use Your Information

Primary Business Purposes:

• • Process quote requests and manufacturing orders
• • Communicate about production, quality, and delivery
• • Provide customer support and technical assistance
• • Manage payments and invoicing
• • Comply with legal and regulatory requirements

Secondary Purposes (with consent):

• • Send product updates and industry insights
• • Improve services and develop new products
• • Marketing and promotional communications

We never sell your information to third parties.

3. Data Security & Protection

Technical Safeguards:

• • AWS cloud infrastructure with enterprise-grade security
• • AES-256 encryption for data at rest
• • TLS 1.3 encryption for data in transit
• • Multi-factor authentication for admin access
• • Regular security audits and penetration testing

Organizational Measures:

• • Access limited to authorized personnel only
• • Employee training on data protection
• • Incident response and breach notification procedures

4. International Data Transfers

As a global B2B manufacturer, we may transfer data internationally:

• • Primary data processing in Pakistan
• • AWS servers in multiple regions for redundancy
• • GDPR-compliant transfers to EU clients
• • Standard contractual clauses for international transfers

All transfers include appropriate safeguards to protect your information.

5. Data Retention

We retain information for different periods based on purpose:

• • Active business data: Duration of business relationship
• • Financial records: 7 years (legal requirement)
• • Marketing data: Until consent withdrawn
• • Website analytics: 26 months maximum
• • Inactive accounts: 3 years, then deleted

6. Third-Party Services

We use trusted third-party services:

• • AWS: Cloud hosting and data storage
• • Google Analytics: Website performance (anonymized)
• • Email services: Business communications
• • Payment processors: Secure transaction handling

7. Your Rights (GDPR & Global)

You have the following rights regarding your personal data:

• • Access: Request copies of your personal data
• • Rectification: Correct inaccurate information
• • Erasure: Request deletion ("right to be forgotten")
• • Portability: Receive data in structured format
• • Restriction: Limit processing of your data
• • Objection: Object to processing for marketing
• • Withdraw consent: For consent-based processing

We respond to requests within 30 days. Some rights may be limited by legal obligations.

8. Cookies & Tracking

We use cookies for:

• • Essential: Website functionality (always active)
• • Analytics: Usage statistics (anonymized)
• • Preferences: Remember your settings
• • Marketing: Relevant content (with consent)

Manage cookie preferences in your browser or contact us for assistance.

9. Contact & Data Protection Officer